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Frequently Asked Questions

Haya Baji FAQ — Answers to All Your Questions

From registration to withdrawal — everything you need to know about Haya Baji is right here.

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Click on the most frequently asked topics below.

Registration & Account

All questions related to opening a new account, verification, and updating your profile.

7 Questions
Deposits & Withdrawals

Rules and procedures for depositing and withdrawing funds via Mobile Pay, Nagad, and Rocket.

6 Questions
Bonuses & Promotions

Learn about welcome bonuses, vouchers, cashback, and VIP rewards.

6 Questions
Games & Betting

General questions about slots, Live Casino, and Sports Betting.

5 Questions
Security & Privacy

Account security, password protection, and the safety of your personal information.

5 Questions
App & Mobile

Everything you need to know about downloading, installing, and using the Haya Baji app.

4 Questions

All FAQs

Registration & Account

Signing up on Haya Baji is quick and straightforward. registration page Enter your mobile number, username, and password. Verify with the OTP sent to your phone. Your account will be ready in just 3 minutes.

To register, you will need an active mobile number, a preferred username, and a strong password. You may also be asked to provide a National ID or birth certificate for identity verification later on.

No. Under Haya Baji's policy, each person is permitted only one account. Attempting to open multiple accounts from the same mobile number or device may result in all accounts being suspended.

You must be at least 18 years old to register on Haya Baji. Account creation by minors is strictly prohibited, and any such account will be closed immediately upon detection.

To change your name or date of birth after registration, you will need to complete the identity verification process. For mobile number changes, please contact the support team for assistance.

Mobile OTP verification is usually instant. However, full KYC verification may take 24 to 48 hours. Submitting the correct documents speeds up the process.

To permanently close your account, email support@hayabaji.biz. Make sure to withdraw any remaining balance before the account is closed.

Deposits & Withdrawals

After logging in, go to the 'Wallet' section and select 'Deposit'. Choose Mobile Pay, Nagad, or Rocket, enter the amount, and confirm the payment. Funds are credited to your gaming wallet instantly.

The minimum deposit on Haya Baji is just ৳200. You can start with any amount, making it easy for new players to get going.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Verified accounts are processed faster.

Haya Baji does not charge any deposit fees. However, your mobile banking provider (such as Mobile Pay) may apply their own service charges.

Wait a moment first — the funds may be returned automatically. If they have not come back within 1 hour, contact support with your transaction ID.

Your daily withdrawal limit depends on your account level and verification status. VIP members enjoy higher limits. For more details, VIP page See here.

Bonuses & Promotions

The welcome bonus is automatically applied on your very first deposit after opening a new account. To find out the bonus amount and terms, Terms & Conditions Visit the page.

Deposit page or Voucher page enter the code and click the 'Apply' button. A valid voucher will be added to your account right away.

Most bonuses come with wagering requirements, meaning you need to wager a specified multiple of the bonus amount before you can withdraw. Requirements may vary from one bonus to another.

A percentage of your losses over a set period is returned to you as cashback. Cashback is typically credited to your account every Monday.

Yes. When you refer a friend, you earn a bonus based on their first deposit. You can find your referral link on your profile dashboard.

Jackpot Winnings are credited directly to your main wallet, not your bonus wallet, so withdrawals are generally not subject to any additional conditions.

Games & Betting

Haya Baji offers slots, Live Casino (baccarat, roulette, blackjack), Sports Betting (cricket, football), fishing games, and much more. Popular Games page View All

Yes. Haya Baji fully supports live betting on both mobile browsers and the app. A fast internet connection will give you the best experience.

Most games start from as low as ৳10 minimum bet. High roller tables are available for those looking to wager more. High Roller page See here.

Yes. Haya Baji uses certified RNG (Random Number Generator) technology to ensure that all game outcomes are completely fair and random.

As part of responsible gaming, you can set your own daily, weekly, or monthly betting limits at any time. on the Responsible Gaming page you will find this option.

Security & Privacy

Yes. Haya Baji uses 256-bit SSL encryption. Your personal data is never sold to third parties. For more information, Privacy Policy Read here.

Go to 'Change Password' under your profile settings, enter your current password, then confirm your new password twice. The change will be completed with an OTP verification.

Change your password immediately and email us at support@hayabaji.biz. Use Profile Settings to log out of all active sessions.

No. No Haya Baji staff or support agent will ever ask for your password or OTP. If anyone does, it is a scam — report it immediately.

Go to Profile → Security Settings → and enable "Two-Step Verification". You will receive an OTP on your mobile each time you log in. This significantly improves the security of your account.

App & Mobile

App page Download the APK directly from the site. Separate versions are available for Android and iOS, and an installation guide is included on the page.

On your Android phone, enable the "Install from unknown sources" option. Go to Settings → Security → Unknown Sources → Enable. Then reinstall the APK file.

Yes. The Haya Baji app gives you full access to everything on the website — deposits, withdrawals, all games, bonuses, and live support. Push notifications are also available on the app.

When a new update is available, you will be notified when opening the app or on the App page You will receive a notification from there. Download the new APK and install it over the existing version.

Responsible Gaming

Responsible gaming means knowing your limits and playing for fun. Haya Baji wants every player to enjoy a safe experience. To learn more, Responsible Gaming page See here.

Yes. Using the Self-exclusion feature, you can temporarily disable your account for anywhere between 1 day and 6 months. This can be set up from your profile settings.

No. Haya Baji strictly enforces an 18+ policy. Accounts belonging to underage users are closed immediately. Parents and guardians are advised to enable parental controls on their devices.

Still have questions?

Our support team is always here to help.

Email Support

Send an email to support@hayabaji.biz. You can typically expect a reply within 24 hours.

Response Within 24 Hours
Live Chat

Log in to your account and speak with us directly via Live Chat for instant support.

Active 24/7
Terms & Conditions

Visit our full Terms & Conditions page for detailed rules.

Read

Please note: Haya Baji support will never ask for your password, OTP, or bank PIN. If anyone requests this information, it is a scam — report it to support immediately.

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